Help SimpleRaise emails reach your inbox

If SimpleRaise invitations or notifications aren't arriving, your organization's email filters may be blocking them. Ask your IT administrator to review the delivery settings.

Add SimpleRaise as a safe sender

Add simpleraise.com to your email service's safe-sender or allowlist settings.

Information for IT administrators

Review the organization's email filters for SimpleRaise messages. The service uses:

simpleraise.com for SimpleRaise communications.
Courier for application email services and message templates.
Help Scout for support email; the existing domain listing is helpscout.net.
HubSpot for product-update emails.

Confirm the current sending configuration with SimpleRaise Support before adding provider IP ranges. Provider names alone don't identify the sending IP for every message.

HubSpot IP ranges

The existing SimpleRaise configuration reference lists these ranges. Ask Support to confirm which apply before making changes:

54.174.60.0/23
143.244.80.0/20
18.208.124.128/25
54.174.53.128/30
158.247.16.0/20
54.174.59.0/24
54.174.63.0/24
3.93.157.0/24
54.174.52.0/24
139.180.17.0/24
54.174.57.0/24

For help confirming settings, email support@simpleraise.com.

Text messages

SimpleRaise uses Courier to manage message templates and Twilio to deliver application text messages. Email allowlist settings don't control SMS delivery.