Store Credits ("Refund" Requests)
PLEASE NOTE: This help document is relevant for Program Administrators of a Simple Raise Store Account.
If you are a customer/participant/donor/supporter of a Simple Raise Store, you will need to reach out to your Program's Administrator for assistance.
Table of Contents
PLEASE NOTE: At this time, we do not issue refunds on purchases made on a Simple Raise Store.
But Program Administrator's on a Simple Raise Account can opt in for utilizing Store Credits in lieu of refunds.
If this feature has been turned on in this account, then store customers/Donors/Contacts will be able to reach out to our Support Team and request Store Credits.
NOTE: Issuing Store Credits will be at the discretion of the Simple Raise Account Program Administrators.
Should a store customer, request Store Credits with Support, this request will need to be reviewed with the Program Administrative team before any Store Credits are issued.
Requesting Store Credits
In order for a Store Customer to request a "refund"/Store Credits, they will need to reach out to the Simple Raise Support Team through either Chat or email (support@simpleraise.com).
If your program has not allowed Store Credits for their Simple Raise Account, then our Support Team will let the Store Customer know that they are NOT eligible for Store Credits.
Any questions from Store Customers about refunds or the possibility of making Store Credits available will then be directed back to the Program Administrators for this Account.
If your Account has opted into Store Credits, then the Store Customer will need to include the following details on their request;
- Name
- Contact Information
- The Date of the Order
- What Item(s)/Tickets they are requesting Store Credits for
- The Order hyperlink if they have that information
NOTE: Store Credits are only applicable for Tickets and Product Items purchased - not Fundraiser Donations.
Store Credit Request Review
The Support Staff member will then reach out to the Program Administrator(s) on this Simple Raise Account and alert them of this request.
Your team for this Account will review this "refund" request and confirm with the Support Staff if they are eligible for the Store Credits. If your team answers, "No", then they will receive a follow up from Simple Raise Support that their request was denied.
Obtaining a Store Credit Code
If your team answers, "Yes", then the Store Customer will receive a follow up from Simple Raise Support that their request was accepted, along with their Store Credit Code.
This is the Code they will then need to use upon their next purchase from Simple Raise for this Store.
NOTE: Store Credit Codes can only apply on the Store for which they were issued.
Using Store Credit Codes
1) Once a Customer has the Store Credit Code from one of our Support Staff, they will go to the same Store that they requested these credits from and begin adding items to their cart.
NOTE: Credits can only apply for purchases of tickets and products.
2) Then click through on the Shopping Cart and review the items/tickets.
3) In the Order Summary, customers will find the area that says "Have a Store Credit?" field and enter the code, and click the "Apply" button.
3) They will see what amount has been covered for this Order and what is the amount that will still need to be paid.
4) Click the "Proceed to Checkout" button and complete the purchase like normal.
NOTE: Once the credits have been applied, they cannot be used again.