Refund requests and store credits
For a purchase problem, contact the organization or vendor first when possible. Refunds aren't guaranteed, and donations are generally final.
The organization may recommend store credit or another resolution. SimpleRaise may make the final refund decision when needed for fraud, legal requirements, payment-network rules, errors, or delivery failures.
Who can receive store credit?
Store credit is available only when the program has enabled it and its administrators approve the request. It applies to ticket and product purchases, not fundraiser donations.
If you're a shopper, participant, or donor, contact the program administrator for help with eligibility.
Request store credit
Contact SimpleRaise Support through chat or email support@simpleraise.com. Include:
- Your name and contact information.
- The order date.
- The products or tickets involved.
- A link to the order, if you have it.
Support will check whether the program offers store credit and send the request to its administrators for review.
How requests are reviewed
The program's administrators decide whether to approve the store-credit request. Support will let the shopper know the result.
If approved, Support provides a store credit code. It works only in the store that issued it.
Use a store credit code
- Add eligible tickets or products to your cart in that same store.
- Open your cart and review the order.
- In the order summary, enter the code under Have a Store Credit?, then select Apply.
- Check the credit applied and any amount still due.
- Select Proceed to Checkout and finish the purchase.
Once credits have been applied, they cannot be used again.