Shopper Event Ticket Purchasing Experience
Table of Contents
- Sharing Your Store
- Shopper View of Your Store
- Purchasing Event Tickets Using the Gate Flyer
- Redeeming Event Tickets
- Store Credits (Refunding a Ticket)
Sharing your Store
Once your store setup is complete and you are ready to welcome shoppers, simply click through on the button "Go to Store" to open your Store in another tab, copy the link and share it as desired.
For example, you can add the link to your school or program website, distribute it to your members and guardians via text or email, or share it on your fundraising and social media pages. After receiving the link, shoppers will have direct access to your store.
This link to your store will always be the same, even as you move campaigns in and out of your store!
Shopper View of Your Store
When a shopper first visits the online store, they will be presented with an introduction to the store, alongside a display of the products and/or events available for purchase.
Please note: the Organizer's email for this Store will be displayed in the top left under the store navigation in case they need to reach out with any questions.
Purchasing Tickets
Shoppers can select an event ticket from the online store to view event details and add it to their shopping cart.
If an event has different ticket types (such as VIP or general admission) the shopper will need to first select the ticket type they would like to purchase and the quantity of tickets prior to adding the tickets to their shopping cart.
When the shopper is ready to check out and proceed with payment, they can click "Start Checkout" at the top left corner or at the bottom of the page, which will direct them to a summary of their shopping cart, including the total cost.
From there, they can opt to add a tip, and answer any required questions before clicking "Proceed to Checkout".
If the item has a required question in order to proceed with the purchase, the shopper must respond on that question.
Cart Checkout and Receipt Confirmation
Once they are on on the checkout page, they will need to provide their email and payment details, and click "Pay" to complete the transaction.
Upon successful payment processing, the shopper will receive a confirmation, along with a receipt. The event tickets will be sent to the email address provided during checkout.
Purchasing Event Tickets Using The Gate Flyer
Shoppers can begin the ticket purchase process by scanning the QR code on the gate flyer with their mobile device’s camera, which will direct them to the event information page on your store's website.
The shopper can select the number of tickets they wish to purchase and click "Add to Cart".
If they would like to purchase other items, not just an Event ticket, they can click through on your Store's items to add them to their cart as well!
When ready to proceed, they can click "Start Checkout" to review their order summary.
The shopper can click "Proceed to Checkout" to enter payment details. They will then provide their email and payment information, opt to leave a tip, and select "Process Payment" to complete the transaction.
Upon successful payment processing, the shopper will receive a confirmation, along with a receipt. The event tickets will be sent to the email address provided during checkout.
Redeeming Event Tickets
Event attendees must present their tickets on a mobile device upon arrival. Printed tickets and screenshots may or may not be accepted by the host. It is possible the host may encourage printing or sceenshots if wifi might be an issue on site.
To ensure successful entry, the event gatekeeper must view and redeem the ticket directly from the live webpage on the attendee's phone.
Only event staff at the gate should select the “Redeem” option on your event ticket. Once a ticket has been redeemed, this action is final and cannot be undone or reset.
The ticket can be redeemed at the host's discretion, especially in cases where the ticket holder clicked the redeem button by mistake. Please reach out to the host or support@simpleraise.com to unredeem the ticket.
Store Credits ("Refunding" a Ticket)
While we don't currently offer refunds on Ticket Purchases, there is the option for request a Store Credit.
Should you need a refund for a ticket - the event is canceled, for example - you can reach out to the Support Team to request a Store Credit at Support@simpleraise.com.
NOTE: This feature is only available for Simple Raise Programs that have opted to allow Store Credits for purchases.
If you Program has not requested to utilize our Store Credits feature, then you (as a customer/purchaser of a ticket) will not be eligible for Store Credits.
In addition, Store Credits can only be issued at the discretion of your Simple Raise Program. Our Support Staff will need to confirm that your purchase is eligible for Store Credits.
Once a Store Credit request has been processed by our Support Staff, you will have to option to use those credits for future purchases for other Ticketed Events or Products. We will just need to know where to apply those Credits, so make sure to include that information on your email to our Support Staff.
Store Credits will only apply within the same Program's Store. They cannot be used on another Program's Store.